Shipping
Orders are prepared with care and shipped after confirmation. Delivery timing depends on item availability, destination, and selected shipping method.
Shipping and Returns
This page outlines how Jade & Co. prepares, ships, and receives returned items for eligible orders.
Returns
Eligible unused items may be returned within the posted return window with original tags, packaging, and proof of purchase. Final-sale, altered, or worn items may not qualify.
Exchanges
Size or color exchanges depend on available stock. If the preferred item is unavailable, store credit or refund review may be offered based on the return condition.
Return Review
Returned items are inspected before approval. Refund timing may vary based on payment provider and bank processing schedules.